We are looking for a Customer Service Representative to join our team in Elmsford, New York on a Contract basis for a seasonal assignment expected to run from March through November. This role supports daily customer interactions by handling incoming inquiries, assisting with outbound follow-up, and processing orders with accuracy and care. The position offers a consistent weekday schedule, with occasional Saturday coverage balanced by a weekday off.

Responsibilities:

• Respond to customer inquiries by phone with a courteous, solutions-focused approach.
• Place outbound calls as needed to provide updates, confirm details, or follow up on service requests.
• Enter customer orders and related information into internal systems with a high level of accuracy.
• Resolve routine service issues promptly while escalating more complex concerns to the appropriate team.
• Maintain clear and organized records of customer interactions, order activity, and follow-up actions.
• Support day-to-day service operations by coordinating with internal departments to address customer needs.
• Help ensure a positive customer experience by providing timely information and clear, attentive communication.