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CGC for Bachrach Group

Customer Service Representative

Pay: $19/hr

Posted: 1 week ago

Location: Farmingdale, NY (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/15/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,545 / year median in New York

-21% projected decline

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Job Description

Customer Service Representative Location:

Onsite (Monday to Friday)

Hours:

8:30 AM - 5:00

PM Compensation:

$19/hour

Job Summary:

We are seeking a motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for supporting our delivery and installation teams while ensuring smooth operations and efficient communication. This position is ideal for someone who thrives in a fast-paced environment and enjoys helping others to provide excellent customer service.

Key Responsibilities:

Assist delivery and installation teams during their routes to ensure timely and efficient service. Answering incoming calls from customers with existing accounts looking to place orders over the phone. Each order must be entered accurately into our point of sale system and then followed through to completion of scheduled delivery. Confirming deliveries with the customer the night before delivery to review address, delivery instructions and product information. Handle a high volume of phone calls related to home delivery, services, and installations. Support showroom staff by dating delivery tickets and troubleshooting any issues. Check in delivery drivers upon their return and confirm all necessary tasks are completed. Produce and generate next-day delivery paperwork to ensure accurate planning and scheduling. Match invoices with run sheets to verify that merchandise is properly loaded on trucks for delivery.

Qualifications:

Strong communication and organizational skills. Ability to handle a high volume of phone calls and prioritize tasks effectively. Attention to detail and ability to manage paperwork and documentation accurately. Previous experience in logistics, customer service, or delivery support is a plus. Must be reliable and capable of working onsite Monday through Friday. If you're ready to be a key player in keeping our operations running smoothly, apply now to join our team!

Pay:

$19.00 per hour

Work Location:

In person