Customer Service Sales Support at Empire State Electric Motors Customer Service Sales Support at Empire State Electric Motors in Florida, New York Posted in 2 days ago.

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full-time Company Description Empire State Electric Motors is a machinery company headquartered on State Route 17M in Goshen, New York, United States. The company specializes in electric motor products and services that support industrial and commercial operations across the region. As a local employer, Empire State Electric Motors offers team members the opportunity to work closely with customers and partners in a hands-on environment. The organization values reliability, responsiveness, and quality service as it supports customers with critical equipment needs. Role Description This is a full-time, on-site Customer Service Sales Support role based in Goshen, NY. The individual in this position will respond to customer inquiries by phone and email, provide product information, and support the sales team with quotes, order entry, and follow-up on open opportunities. Day-to-day responsibilities include handling service requests, tracking orders and deliveries, resolving customer issues, and ensuring a positive experience throughout the sales process. The role also involves maintaining accurate customer records, coordinating with operations and logistics, and proactively communicating order status and solutions. The successful candidate will collaborate with internal teams to uphold high levels of customer satisfaction and support continued business growth. Qualifications Strong customer-facing skills, including Customer Support and Customer Service capabilities. Ability to maintain and improve Customer Satisfaction through timely, accurate, and professional assistance. Excellent Phone Etiquette and clear communication skills for handling inbound and outbound calls. Focus on delivering a positive Customer Experience, with attention to follow-through and problem resolution. Prior experience in customer service, sales support, or related roles, ideally in an industrial or machinery environment. Proficiency with basic office software (e.g., email, spreadsheets, CRM or order entry systems). Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities. Collaborative mindset and ability to work effectively with sales, operations, and management teams. High school diploma or equivalent required; additional education or technical knowledge of electric motors or industrial equipment is a plus.