H-009674-2026

Customer Experience Associate INT Customer Service

•Main

PX 1000-1930

United States

•New York

•Fort Drum Intermittent Job Description Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty. Facility Name

DRUM MAIN STORE

Job Grade 1 Job Tier 0 Career Area Retail Operations Supervisor No Job Qualifications Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Additional Qualifications/Requirements Ideal candidate can work a rotating schedule within the hours posted in the sample schedule below to include days. nights, weekends, and some holidays. We offer holiday pay to eligible candidates. Please see sample schedule below. Sample Schedule Sunday 1000-1800 Monday 1000-1930 Tuesday 1000-1930 Wednesday 1000-1930 Thursday 1000-1930 Friday 1000-1930 Saturday 1000-1930 Holiday hours 0900-1700 closed Thanksgiving and Christmas Job Qualifications Able to learn and adapt to current technology needs Able to stay calm when customers are stressed or upset Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Cash handling experience preferred Excellent communication skills Basic computer skills Retail experience preferred As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You'll help customers feel welcomed and become a multitasking superstar

•starting conversations, making connections, and efficiently serving each customer will be your expertise. Salary Minimum $16.00 Salary Maximum $20.64 Number of Positions Remaining 1 Job Expires 29-Sep-2026