A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Experience Associate Jewelry-Ft Drum Main PX United States - New York - Fort Drum Intermittent Job Description Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty. Facility Name
DRUM MAIN STORE
Job Grade 1 Job Tier 0 Career Area Retail Operations Supervisor No Who We Are The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve. Our Focus We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families. Job Qualifications Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Additional Qualifications/Requirements Ideal candidate can work a rotating shift between the days/hours posted in the sample schedule below to include days, nights, weekends, and some holidays. We offer holiday incentive pay to eligible associates. Sample schedule Sunday 1000-1830 Monday 0900-1930 Tuesday 0900-1930 Wednesday 0900-1930 Thursday 0900-1930 Friday 0900-1930 Saturday 0900-1930 Job Qualifications Able to learn and adapt to current technology needs Able to think quickly on the spot to answer customer questions Able to take initiative Able to maintain high level of decorum when assisting customers
Additional Qualifications/Requirements:
Excellent attention to detail Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Cash handling experience preferred Excellent communication skills Basic computer skills Retail experience preferred As a Customer Experience Expert in Jewelry/Prestige Make-Up, you will assist customers by identifying their needs and helping them find the perfect piece of fine jewelry with for that special occasion, the BIG occasion, or just to complete their look. You will also help customers find the perfect pair of sunglasses. Our guests are also looking for high-quality, better-for-you products and a personalized shopping experience that helps them feel welcomed and inspired. As a Beauty team member, your knowledge and passion for the business will come to life in the beauty aisles while you educate and actively engage with customers. Your beauty insight will help them look and feel great. Our customers will find it easy and fun to shop beauty thanks to your expertise and trend-savvy advice. Salary Minimum $16.00 Salary Maximum $16.00 Number of Positions Remaining 1 Job Expires 16-Sep-2026
