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Joint Logistics Managers, Inc. (JLMI)

Customer Service Representative

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Job Description

Position includes $5.09 Health and Welfare rate. Provide accurate information concerning personal property shipments and storage, entitlements, regulations, and procedures to all customers. Perform all functions for all military and civilian customers, to include inbound and outbound counseling, processing of personally procured moves, processing requests for extension of entitlements, requesting Exceptions to Policy (ETP), advising of excess costs (i.e. Over weight entitlement, special services), and assisting with claims. Provide courteous and efficient personal property counseling services to include preparing and distributing documentation for all customers authorized government shipments Counsel on all aspects of Vehicle Processing Center (VPC) Provide a subject matter expert to counsel and brief all customers on Fort Drum (group or one on one) regarding personal property entitlements and responsibilities. Prepare documentation to initiate and schedule personal property shipments and answer customer questions and inquiries in accordance with DoD 4500.9‐R Part IV (Defense Travel Regulation), the Joint Travel Regulation (JTR), the Personal Property Consignment Instruction Guide (PPCIG), and Service Supplements.
EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES DESIRED
Experience/knowledgeable using the electronic Transportation Operational Personal Property Standard (eTOPS) or Defense Personal Property System (DPS) an applicable forms Experience in consigning shipments in accordance with SDDC Personal Property Consignment Instruction Guides (PPCIG) - Domestic and International Must possess the appropriate verbal and written communication skills to conduct briefing on overseas, stateside, and
PPM-DITY
moves Write, type, or enter information into computer, to prepare correspondence, spreadsheets or other documents, using Microsoft Office Suite software (Word, Excel, PowerPoint) Able to make decisions based on standing operating procedures (SOPs) Ability to work with minimal supervision. Must be able to work independently and part of a team Other duties as assigned. Obtain and maintain a DoD CAC card JLMI is an equal employment opportunity employer
EOE/M/F/D/V
Pay:
$16.00 per hour
Work Location:
In person

Benefits

  • Dental Insurance