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Client Services Associate
Career Insights for Client Service Representative / Associate
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Scorecard
Based on New York data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$48,588 / year median in New York
-17% projected decline
Job Description
Description Our client is seeking a client services associate who is accustomed to working in a fast paced environment. The ideal candidate will have excellent communication skills and a professional demeanor. This is an excellent opportunity for individuals who are starting out their career and looking to gain additional experience. Responsibilities Log and schedule service appointments and calls Preparing client invoices and assisting in billing Maintaining and developing relationships with vendors and clients Manage high volume of incoming calls and emails Will train, but must have great phone, PC and customer care skills Requirements Friendly and professional phone and customer service skills Strong follow-up skills A keen eye for detail The ability to work independently and as part of a team A drive to rapidly master knowledge of Company services and systems The ability to meet deadlines in a fast-paced work environment Basic PC & office equipment knowledge (Word and Excel) A minimum typing speed of 40 WPM Bachelor's degree preferred 1+ years of experience