BLACK HORSE OFF-ROAD

is a growing Automotive accessories company headquartered on

LONG ISLAND.

bout

Us:

We are a leading distributor and manufacturer of automotive accessories, serving dealers, distributors, and customers across North America. Our products range from grille guards and running boards to truck racks and off-road accessories. We are proud of our reputation for quality, innovation, and excellent customer service.

Position Overview:

We are seeking a highly motivated Customer Service Representative to join our growing team. The ideal candidate will have strong communication skills, a proactive mindset, and a passion for delivering top-notch service to our customers. Automotive industry experience is preferred but not required.

Responsibilities:

Serve as the primary point of contact for customers via phone and email. Provide accurate product information, availability, order status, and lead times. Process orders, returns, and warranty claims in a timely manner. Coordinate with internal teams (Sales, Warehouse, Production) to resolve issues efficiently. Assist customers with technical questions, fitment concerns, and general product support. Maintain accurate customer records and documentation. Handle complaints and escalate as needed to ensure customer satisfaction.

Qualifications:

2+ years of customer service experience, preferably in automotive, manufacturing, or distribution. Strong communication and problem-solving skills. Detail-oriented with excellent organizational abilities. Proficient in Microsoft Office (Outlook, Word, Excel). Experience with ERP or order management systems (e.g., Acctivate, NetSuite, SAP) is a plus. Bilingual (English/Spanish) is a plus but not required.

Job Type:

Full-time Pay:

$19.00 - $22.00 per hour

Benefits:

Paid time off

Education:

High school or equivalent (Preferred)

Work Location:

In person