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US Physical Therapy
Call Center Coordinator (Full Time)
Entry-Level JobVerifiedNo experience needed
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Based on New York data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$39,952 / year median in New York
+4% projected growth
Job Description
Company DescriptionMetro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it's not just what we do, it's who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.
Route escalated calls to the appropriate department and personnel.
Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Answer a high volume of callsQualificationsHigh School Diploma or equivalentStrong customer service skills; ability to diffuse client frustrationsExcellent interpersonal and communication skillsAbility to use logic and problem-solving skills to resolve issuesAbility to work independently under tight deadlines in a rapidly changing environmentExcellent time management and organizational skillsAdditional InformationThe anticipated hourly pay range for this position is $17-20/hr. Compensation is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography.
Job DescriptionSchedule:
Monday-Friday 9am-530pmEffectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.Route escalated calls to the appropriate department and personnel.
Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Answer a high volume of callsQualificationsHigh School Diploma or equivalentStrong customer service skills; ability to diffuse client frustrationsExcellent interpersonal and communication skillsAbility to use logic and problem-solving skills to resolve issuesAbility to work independently under tight deadlines in a rapidly changing environmentExcellent time management and organizational skillsAdditional InformationThe anticipated hourly pay range for this position is $17-20/hr. Compensation is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography.