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Keeler Motor Car Company

Audi Service Advisor

Career Insights for Automotive Customer Service Representative

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$55,948 / year median in New York

+15% projected growth

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Job Description

Service Advisor•
Audi Hawthorne Location:
Audi Hawthorne•
Hawthorne, NY Schedule:
Full-Time Compensation:
Uncapped, performance-driven annual earning potential of $80,000•120,000+ Audi Hawthorne is looking for a motivated, customer-focused Service Advisor to join our growing team. If you enjoy building relationships, providing exceptional customer service, and working in a fast-paced dealership environment, we'd love to hear from you.
Responsibilities:
Greet customers and assist with their vehicle service needs. Prepare repair orders and accurately document customer concerns. Communicate recommended maintenance and repair services. Provide timely updates on vehicle status and repair progress. Coordinate with technicians to ensure efficient workflow. Review completed repairs and explain services performed to customers. Build lasting customer relationships through exceptional service. Help achieve individual and team performance goals.
Qualifications:
Previous automotive service advisor experience is preferred . Strong communication and customer service skills. Ability to multitask in a fast-paced environment. Excellent organizational and problem-solving abilities. Computer proficiency; dealership management system experience is a plus. Valid driver's license with a clean driving record.
Benefits:
Medical, Dental & Vision Insurance 401(k) with Employer Contribution Paid Vacation, Sick & Personal Time Join the Audi Hawthorne team and build a rewarding career with a dealership committed to delivering exceptional customer experiences. #IND3