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AppleOne
Accounts Receivable/customer service
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Job Summary We are seeking a dependable and detail-oriented Accounts Receivable / Customer Service Specialist for a temporary on-site assignment in Henrietta, NY. This role is ideal for a candidate with prior accounts receivable experience who enjoys a combination of accounting support, customer account management, collections, and direct customer service. This opportunity offers a structured training period alongside the current employee before transitioning into coverage responsibilities during an upcoming leave. The work environment is collaborative, professional, and team-oriented, with an emphasis on accuracy, helpful customer interactions, and maintaining positive relationships. Candidates who thrive in a supportive workplace, enjoy variety in their day, and take pride in organized financial processes will be well suited for this assignment. Key Responsibilities
- Process and reconcile daily deposits, post payments to customer accounts, and maintain accurate receivables records.
- Prepare and distribute weekly sales reports, customer statements, and account-related documentation.
- Follow up on outstanding accounts, assist with collections activity, and support timely resolution of account balances.
- Manage customer returns and credits while ensuring accurate processing and documentation.
- Assist walk-in customers with account inquiries and provide professional, responsive customer service.
- Serve as backup support for customer service representatives as needed while maintaining a safe, compliant, and cooperative work environment. Compensation and Benefits
Pay Rate:
$22.00 per hour.Job Type:
Temporary assignment, expected to last approximately 8 to 10 weeks.Schedule:
Monday through Thursday, 8:00 AM to 4:30 PM, and Friday, 8:00 AM to 4:00 PM.Work Arrangement:
On-site in Henrietta, NY.Start Date:
ASAP.- Training is expected to begin in early to mid-September, with full coverage responsibilities beginning October 5.