A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Hourly, $17.00 to $19.00 Be the Voice of Our Company Hozio is a growing digital marketing agency based in Holbrook, NY. We believe every client interaction matters, starting with the very first ring. We are hiring a receptionist, a role we call Voice Communications Specialist, to serve as the first point of contact for every caller and ensure no client call goes unanswered. This is not a sit-quietly-at-the-front-desk job. You will be a fully integrated member of our customer service team, working alongside our Customer Success Managers (CSMs) to deliver a fast, professional, and personal experience to every client. What You Will Do Answer all inbound calls to the company promptly and professionally during business hours. Route each call to the correct Customer Success Manager or department, and to a covering team member when the assigned CSM is unavailable. Take accurate, detailed messages and log them the same day so nothing falls through the cracks. Support the customer service team with customer-focused tasks, including logging client interactions in our CRM, scheduling follow-up calls, and helping prepare client touchpoints. Track that every inbound client message receives a response or acknowledgment within our company standard of 4 business hours, and flag anything at risk of missing that window. Greet visitors and assist with light administrative duties as needed. What We Are Looking For A warm, clear, and professional phone presence; you genuinely enjoy talking with people. Strong organizational skills and attention to detail; messages, logs, and follow-ups are always accurate and on time. Comfort using (or quickly learning) a database management system and standard office software. The ability to stay calm and courteous under pressure, including with frustrated callers.
Reliability above all:
our clients depend on someone being there to answer. Prior experience as a receptionist, front desk coordinator, call center representative, or in a customer service role is preferred but not required for the right candidate. Why Join Hozio You will be part of a company-wide customer service transformation, not an afterthought; this role was created because leadership believes responsiveness wins and keeps clients. You will work directly with a supportive, close-knit customer service team and report in a clear, accountable structure. Your work will have a visible impact: when clients feel heard from the first ring, they stay. Hozio is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
