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Prolific Evolutions New York
AT&T Customer Service Representative
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
The AT&T Customer Service Representative will deliver best-in-class in-store customer experiences while supporting our in-person sales activities. As an AT&T Customer Service Representative, you will be part of a team that engages with customers, answers questions, and helps shoppers find the right products and services. Our ideal AT&T Customer Service Representative thrives in an energetic environment focused on customer satisfaction and sales success. What You'll Do as an AT&T Customer Service Representative Welcome and assist customers face-to-face in a retail setting Assess customer needs and provide detailed information about products and services Ensure a positive, professional shopping experience Contribute to both individual and team sales goals Participate in ongoing AT&T Customer Service Representative training focused on sales techniques and customer service excellence Communicate effectively to help customers find what they need and drive sales. Who You Are as an AT&T Customer Service Representative Prior customer service experience is required Retail or sales background is a plus, but not mandatory A friendly, customer-focused attitude. Strong communication skills and a positive mindset Available to work weekdays and weekends. Applicants must be at least 18 years of age due to company policy and/or legal requirements. AT&T Customer Service Representative Schedule Full-time, on-site position Must have weekday and weekend availability Location Requirement Must be able to commute to our office and surrounding retail stores