JOB SUMMARY

This entry level client support role conducts administrative tasks throughout various stages of the life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated, and completed in a satisfactory manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receipt and acknowledgement of client service requests Scheduling new and return trip work orders between technicians and site contacts Updating internal notes and third-party portals on all progress Follow up on scheduled work orders to validate completion/status Prepare and submit proposals on client portals Identify and escalate issues between vendor and/or client in collaboration with JR and or AM. Manage customer NTE limits Manage response to client KPI's, Initial response, time to complete, IVR utilization

SKILLS:

Strong verbal and written communication skills Professionalism Sense of Urgency Detail oriented Production/Task focused Ability to Multitask Time Management skill Problem Solving

REQUIRED EXPERIENCE /QUALIFICATIONS

Years of Experience 0-2 years related functional experience Education High School Diploma or equivalent Certification /

Licenses N/A Technical Skills N/A Technology Microsoft Office Suite TRAVEL:

This position may require approximately 0% travel Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions. We look forward to talking with you about career opportunities with Academy Fire Life Safety. For consideration, please apply on-line. Employment with an Equal Opportunity Employer (EOE) including disability/veterans. 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