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Wise Choice Fuel Oil
Customer Service & Office Associate Fuel Oil
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Job Description
Wise Choice Fuel Oil is looking for a dependable, organized, and friendly individual to join our office team. We are a busy, family-owned fuel oil company looking for someone who can provide excellent customer service while assisting with the daily paperwork and payment processing that keeps our office running smoothly. Responsibilities Answer incoming phone calls and assist customers with questions. Take and enter fuel delivery orders accurately Process customer payments by phone and in person Handle and accurately account for cash payments Process incoming ACH payments, including large-dollar customer transactions, accurately and securely Process and organize daily delivery tickets and office paperwork Review paperwork for accuracy and identify missing or incorrect information Maintain organized customer and delivery records Communicate with drivers and other office staff as needed Assist with general administrative tasks Help manage a fast-paced workload during the busy heating season Qualifications Dependable, organized, and detail-oriented Strong customer service and communication skills Comfortable handling payments and sensitive financial information Basic computer and data-entry skills Previous office or customer service experience preferred Prior heating-oil experience preferred Prior experience with Cargas Energy software is strongly preferred Hourly pay commensurate with experience