The Role Verifies federal and state licensing documentation for prescription product orders, activates customer accounts, reviews potentially fraudulent orders, and maintains accurate licensing records. Communicates with customers, Sales, and internal teams to resolve discrepancies, support order processing, and ensure regulatory compliance. Requires strong customer service, communication, documentation, attention to detail, confidentiality, and computer skills in an office environment. Summary Generated by Built In

JOB OVERVIEW

: The Verifications Representative plays a key role in supporting the processing of prescription product orders by ensuring customer licensing information is accurate, complete, and compliant with applicable federal and state regulations. This position partners with customers, sales, and internal teams to facilitate account setup, support order processing, and help maintain the integrity of licensing and customer account records.

KEY RESPONSIBILITIES

Verify applicable Federal and/or State licensing documentation to release customer orders for prescription products. Contact customers via email and phone to verify additional information as needed. Review and activate new customer accounts and for reviewing potentially fraudulent orders and communicating with external departments as needed. Document and update customer license information to ensure regulatory compliance. Interact with Sales team and other internal divisions regarding customer orders for prescription products. Participate in special projects and perform other duties as required.

SPECIFIC KNOWLEDGE & SKILLS

Very good telephone etiquette and effective dispute resolution. General computer skills and ability to learn applicable computer systems. Ability to clearly document details of customer licensure information

GENERAL SKILLS & COMPETENCIES

Good time management skills and the ability to prioritize work Very good attention to detail and accuracy Customer service oriented Very good Interpersonal communication skills Very good written and verbal communication skills Ability to maintain confidential and highly sensitive information Ability to work in a team environment Ability to multi-task

WORK EXPERIENCE

Typically 1 or more years of related experience.

PREFERRED EDUCATION

: General education, vocational training and/or on-the-job training.

TRAVEL/ PHYSICAL DEMANDS

Office environment. No special physical demands required. The posted range for this position is $37,735 - $58,962 which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. At the time of this posting, this position is eligible for a incentive not reflected in the posted range subject to the achievement of the plan.

Other benefits available include:

Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is www.henryschein.com . Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process. Read Full Description Skills Required At least 1 year of related work experience General education, vocational training, and/or on-the-job training General computer skills and ability to learn applicable computer systems Effective telephone etiquette and dispute resolution skills Ability to clearly document customer licensure information Strong time management and prioritization skills High attention to detail and accuracy Customer service orientation Strong written, verbal, and interpersonal communication skills Ability to maintain confidential and highly sensitive information Ability to work in a team environment and multitask Henry Schein Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Henry Schein and has not been reviewed or approved by Henry Schein. About This Summary Healthcare Strength — Health, dental, and vision coverage is broadly comprehensive, with multiple plan options and wellbeing/EAP resources emphasized. Benefits breadth helps bolster overall total‑rewards value. Leave & Time Off Breadth — Paid time off and holidays are described as meaningful, with structured carryover practices in some areas. Paid parental leave is available, enhancing the overall time‑off offering. Retirement Support — A 401(k) plan with company match is part of the standard package, with plan documents noting employer discretion on match settings. The program has been characterized positively in prior periods, contributing to total compensation. Learn more about Henry Schein's Compensation & Benefits → Henry Schein Insights What's It Like to Work at Henry Schein? Henry Schein Culture & Values Henry Schein Career Growth & Development What's the Work-Life Balance Like at Henry Schein? Henry Schein Leadership & Management Henry Schein Company Growth, Stability & Outlook View all jobs at Henry Schein View Henry Schein Profile Report Job