This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Start Date :

9/11/2026

Pay:

$20/hr This position is in-office. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum.

Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

Continuously learning and turning that knowledge into customer service wins Uncovering customers needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications Education :

High school diploma or equivalent

Schedule :

Ability to work a variety of schedules including nights, weekends, and holidays

Language :

Ability to read, write, speak and understand

English Preferred Qualifications Experience :

6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications

Technical Skills :

MS Office, computer skills, typing

Skills :

Communication, organization, time management, customer service

Abilities :

Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Parental leave Professional development assistance Tuition reimbursement Vision insurance

Work Location:

In person