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AC
Aston Carter
Optical Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Customer Service & Sales Associate within eye care! Are you someone who enjoys helping customers, working in a retail environment, and being part of a team? We're hiring a Customer Service & Optical Sales Associate to support a busy optical center. This role is perfect for candidates from retail, hospitality, wireless sales, banking, customer service, or store associate backgrounds looking for a stable career opportunity with growth potential. You'll work directly with customers helping them through the eyewear purchasing process, answering questions, processing orders, and ensuring every customer has a positive experience. Job Description Greet customers and provide exceptional service throughout their visit. Assist customers with eyewear orders and answer product-related questions. Process sales transactions and payments accurately. Verify insurance coverage and explain available benefits. Answer incoming phone calls and assist customers with inquiries. Update customer information and maintain accurate records. Support daily store operations, including filing, scanning, and administrative tasks. Coordinate order updates and communicate with customers regarding their purchases. Work closely with the optical team to ensure a smooth customer experience. What We're Looking For 2+ years of customer service, retail, cashier, sales, hospitality, or banking experience. Strong communication and relationship-building skills. Comfortable using computers and navigating multiple systems. Ability to multitask in a fast-paced environment. High school diploma or equivalent. Positive attitude and team-oriented mindset. Preferred Experience Retail sales or storefront experience. Eyewear, optical, healthcare, or medical office experience. Processing payments, orders, or insurance information. Front desk or receptionist experience. Why This Role? Excellent opportunity to transition from retail into healthcare. Customer-focused environment where people skills matter. Stable schedule and long-term career potential. Hands-on training provided. Opportunity to learn the optical industry and grow professionally. Ideal Backgrounds Retail Associate Store Associate Sales Associate Customer Service Representative Cell Phone Store Representative Branch Banker /
Teller Front Desk Receptionist Hospitality Professional Jewelry Store Associate Wireless Sales Representative Optical Associate Assistant Store Manager Schedule Spring Valley Monday-Thursday:
11:00 AM- 8:00
PM Friday:
10:30 AM- 4:00
PM Monsey Sunday-Thursday:
12:00 PM- 8:00
PM Friday:
9:00 AM- 1:00 PM If you enjoy helping customers, solving problems, and working in a retail-style environment with a healthcare focus, we'd love to hear from you.
- $21.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Monsey,NY.