National Client Relations Representative

National Client Relations Representative FlatRate Moving - 3.4 Mott Haven, NY Job Details Full-time $23 - $27 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Computer operation Spanish Teamwork Phone communication Computer literacy Administrative experience High school diploma or GED Typing Full Job Description About the Role We are seeking a motivated and detail-oriented Dispatch Trip Coordinator & Customer Service Representative to join our team. This is an excellent opportunity for someone looking to build a career in the transportation and moving industry. No prior dispatch experience is required — we provide full hands-on training to the right candidate. In this role, you will be a key part of our daily operations: coordinating moving crews, communicating with customers and field teams, and ensuring every move runs smoothly from start to finish.

Duties & Responsibilities:

Dispatch & Coordination Dispatch moving crews and ensure all teams are equipped with the necessary details, materials, and equipment before departure Monitor crews in the field throughout the day, providing real-time support and updates as needed Coordinate scheduling, routing, and logistics to keep all jobs running on time Assist foremen, drivers, and crew members with any issues or changes that arise during a move Maintain accurate records of all dispatched jobs, crew assignments, and operational notes Communicate and coordinate with internal colleagues and management on a daily basis Customer Service Answer inbound calls and messages from customers, responding promptly and professionally to all inquiries Provide customers with accurate updates, ETAs, and status information throughout their move Resolve customer complaints and concerns in a timely manner, finding solutions that protect the customer relationship Increase client satisfaction and positive recommendations by delivering a high level of service on every interaction Follow up with customers as needed to ensure a positive experience from booking through delivery Administrative Perform administrative duties including processing orders, forms, and required documentation Maintain up-to-date knowledge of company policies, technology platforms, and operational procedures Participate in scheduled team meetings and ongoing training opportunities Support the operations team with various day-to-day office tasks as assigned

Skills & Qualifications:

Must Have Strong verbal and written communication skills — you will be on the phone and coordinating constantly Ability to multitask and stay organized in a fast-paced, high-volume environment Calm, professional, and solutions-focused when handling pressure or difficult situations Dependable, punctual, and accountable — this role directly impacts the customer experience Basic computer and typing skills; comfortable learning new software and systems Collaborative team player who communicates clearly with coworkers and management High school diploma or GED required Preferred (Not Required — We Will Train) Prior experience in dispatch, moving, logistics, transportation, or customer service Familiarity with dispatch or moving management software Experience using customer communication platforms (text, email, CRM tools) Knowledge of the moving or transportation industry Bilingual English / Spanish a plus — not required

Pay:

$23.00 - $27.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person