WHO WE ARE

We're in the business of people helping people, and you can help us make an impact on our members' lives and in your community. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time

• you have an impact on their lives just by working here, no matter what your position may be. Work with us
• and be part of something bigger than banking. In exchange for your time and talents, we offer generous benefits, including: Retirement benefits
• pension plan, 401(k) with employer match Excellent health benefits
• medical, dental, vision, and supplemental coverage Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO) 10+ paid holidays per year Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement Employee recognition program .

..and more! At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.

ABOUT THE POSITION

Title of Position:

Member Service Representative Position Overview:

As a Member Service Representative, your focus is delivering exceptional service to our members while facilitating various transactions with precision and efficiency. Serving as a frontline representative of the organization, you uphold the highest standards of professionalism, focusing on creating a positive member centric experience. This role requires strong communication skills and attention to detail.

Position Type:

Part-time Plus

• 30 hours/week to include some Saturdays.

Compensation Range:

$18.00/hr.

• $ 19.00/hr .
• Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills

Location:

Position is on-site at our Norwich Branch located at 5411 NY-12, Norwich, NY 13815

What You'll Do:

Prioritize member demands while providing impeccable member service by greeting members warmly, addressing inquiries and resolving concerns promptly and courteously Guide members to specialized team members for further assistance or services as needed Complete all assigned educational courses and tests, within required timeframes and passing scores to include product knowledge Identify opportunities and recommend products and services to members, to align with their financial needs and aspirations Conduct cash handling and transaction processing accurately, adhering to established procedures and regulatory guidelines Verify member identification and authorization for transactions to safeguard against fraud and unauthorized access Provide departmental back-up coverage as needed Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization's values What Success Looks like: Members leave each interaction feeling welcomed, understood, and confident their needs were met Transactions are completed accurately and efficiently, with strong attention to detail and minimal errors You balance multiple priorities in a fast-paced environment while maintaining a calm, professional presence You actively listen for members' needs and confidently connect them to the right products, services, or team members

Minimum Qualifications & Experience:

High school diploma with 1-3 years of related experience Proficient in the Microsoft Office Suite programs Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc. Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience

Preferred Qualifications & Experience:

An associate degree preferred Previous customer service or sales experience At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

MISSION AND VALUES

Our mission is to

MAKE VISIONS MATTER.

To our members , we will provide value and relevance. To our employees , we will be a premier organization and provide opportunities for career advancement. To our community , we will be a leader and provide a positive impact. (https://visionsfcu.org/sites/default/files/2026-05/Visions%20Values%20Banner.png) At Visions, we're an organization with Integrity that builds Community , provides exceptional Service to all, and continually strives to earn your Trust . We make Visions matter. You can, too. #ClaimYourSeat Learn More! Click a link to learn about: Visions FCU (https://www.visionsfcu.org/aboutus) Employee benefits (https://www.visionsfcu.org/benefits) Employee culture (https://visionsfcu.org/culture) Community giveback (https://visionsfcu.org/cares) If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at TalentTeam@visionsfcu.org (mailto:

TalentTeam@visionsfcu.org). Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.