The Service Advisor is a leadership role within the service organization. This position is in charge of scheduling and assigning service work to the technicians, interacting with customers to address repair needs, and billing customers for services performed.

Key Duties:

Insure customer satisfaction by explaining repairs needed, diagnostic findings, and repairs performed Manage service schedule for efficient operations Manage schedule for recon department Achieve monthly sales goals, per RO margin goals, and technician productivity goals Insure payment (cash, warranty, service contract) for all completed RO's Inventory management •Schedule and work with customers for both the Auto & Rec service departments

KEY PERFORMANCE INDICATORS

Attendance-being on time & not missing work days Profitability of Service Department-as measured by various metrics including monthly income statement Efficiency of Technician Staff-as measured by hours billed out vs. hours worked Minimization of Lost Income-collecting full payment for time worked, avoiding downtime of service staff through effective scheduling, billing out reconditioning jobs properly, processing warranty claims properly, etc.

Work Schedule:

Monday-Friday 7:30 to 5:00 (additional hours as needed)

Pay:

Starting pay varies based on experience and any previous manufacturer certification. Typical pay is a salary with possibly monthly bonus for hitting specific objectives. Additional bonuses are typical in the fall/Christmas timeframe. Other compensation is listed below.

Other Compensation:

Individual health insurance paid by the company up to $315 per month (eligible after 30 days, family members extra) 13 vacation days per year (extra vacation after 5 years) Dealership employee pricing on new vehicles Employer sponsored pension plan (up to 3% of yearly salary) Long-Term Bonus Program (begins after 3 years) Free College Degree Programs through Strayer University Please email resume & position of interest to marc.blevins@blevinsbros.com