• Our pay rate is competitive based on the Client's desire for the best overall value. Pay rate is determined based on skills required, years of experience, and specific Client requirements.

• Required Education:

• High School Diploma or EquivalentRequired Skills, Experience, and Knowledge:

• Previous customer service, administrative, or clerical experience
• Strong attention to detail and accuracy
• Comfortable working with computers and learning specialized systems
• Ability to follow detailed procedures and established guidelines
• Professional communication and interpersonal skills
• Ability to remain patient and courteous while working with a high volume of customers
• Ability to work independently while maintaining consistent service and accuracy

Customer Service Representative Job Responsibilities:

• Greet customers and provide professional, courteous assistance
• Review customer paperwork for completeness and accuracy
• Manage customers through the designated queuing system
• Conduct and grade vision tests according to established procedures
• Accurately enter passing vision test results into the computer system
• Assist customers with self-service kiosks
• Take photographs for driver's licenses and other required identification
• Proctor tests and ensure established testing procedures are followed
• Follow all applicable procedures for handling customer information and documentation
• Maintain a professional and welcoming environment while assisting customers throughout the day