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T
Taconic
Customer Service Representative (Petersburgh, NY)
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Customer Service Representative, Petersburgh, NY Taconic, a global leader in the manufacturing of PTFE coated fiberglass fabric, belts, tapes and laminates is seeking a Customer Service Representative . Responsibilities include answering phones in a professional manner; taking, expediting, pricing and responding to specific customer needs regarding placement of orders, samples, quotes, technical data, and product recommendations. High school diploma or equivalent experience One year of previous customer service/sales experience required, B2B preferred Must have a friendly and courteous telephone manner with the ability to prioritize based on changing work conditions Must have basic math skills with ability to add, subtract, multiply and divide as well develop percentage mark-ups and profit margins PC literate with experience with MS Office preferred Good organizational and communication skills along with attention to detail and ability to maintain confidentiality Manufacturing background a plus We offer a competitive benefits package including medical, dental, vision and life insurance, a competitive compensation and retirement package, tuition assistance, vacation, a business casual work environment and more! For immediate consideration please email resume through