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SB
Stamford Business Group
Client Support Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Client Service Representative / Associate
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Based on New York data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$48,588 / year median in New York
-17% projected decline
Job Description
Stamford Business Group, a sales and development firm, is hiring a Client Support Associate to move our clients to the speed and stability of AT&T. The Client Support Associate will drive each discussion with confidence, painting an honest picture of how modern smartphones and well-matched data plans elevate every aspect of mobile life from work to play. As a Client Support Associate, you'll undergo product and sales training to master AT&T's smartphones and data plans, then bring that expertise to our clients personally. The Client Support Associate also highlights no hidden fees, straightforward contracts, and reliable 5G coverage, showing neighbors how AT&T delivers premium service without the fine print. Core Functions of the Client Support Associate Warmly engage our clients to discover their mobile preferences and recommend appropriate AT&T smartphones and data plans. Provide clear and patient support during sales interactions to help clients confidently choose AT&T wireless options. Generate sales momentum by addressing concerns and demonstrating the benefits of AT&T mobile services. Build lasting trust by offering honest sales recommendations that lead to satisfying AT&T Wireless choices. Support sales objectives by proactively engaging clients and facilitating smooth AT&T wireless transactions. Foster long-term relationships by delivering reliable support and follow-up on AT&T mobile solutions. Preferred Skills for the Client Support Associate Client-focused mindset dedicated to delivering outstanding service. Organized with strong multitasking abilities to manage multiple inquiries. Professional and trustworthy presence that builds client confidence. Patient and empathetic listener who resolves client concerns effectively. Committed to continuous learning and sales development.