We are seeking a friendly, dependable, and customer-focused Call Center Representative to join our team. This position is responsible for handling a high volume of inbound and outbound calls while providing exceptional service to every customer. The ideal candidate will be a strong communicator who enjoys helping others, resolving concerns, and assisting customers with general catering questions and requests. Responsibilities Manage a high volume of inbound and outbound calls in a timely, courteous, and professional manner. Provide knowledgeable assistance with catering inquiries, orders, products, and services. Listen carefully to understand each customer's needs and provide accurate information, solutions, or appropriate alternatives. Resolve customer questions, concerns, and complaints with patience, professionalism, and attention to detail. Follow established communication guidelines and procedures when handling various topics. Create positive customer experiences by going the extra mile and delivering personalized service. Build and maintain strong customer relationships through friendly and consistent communication. Accurately document customer interactions and important details in the call center database. Collaborate with team members and other departments to ensure customer needs are addressed promptly. Meet individual and team service, quality, and productivity goals. Maintain confidentiality and handle customer information responsibly. Perform additional duties and responsibilities as assigned. Requirements High school diploma or equivalent. Previous customer service or call center experience in a high-volume environment. Strong telephone etiquette, verbal communication, and active-listening skills. Strong computer skills - use of UKG system and department spreadsheets A genuine commitment to delivering excellent customer service. Ability to remain calm, patient, and professional when handling challenging situations. Adaptability when communicating with customers of different backgrounds and personality types. Strong organizational, problem-solving, and attention-to-detail skills. Ability to multitask, prioritize responsibilities, and manage time effectively. Comfortable learning and using call center databases and other computer systems. Dependable team player with a positive and professional attitude. Benefits Medical insurance, dental insurance, vision insurance 401(k) retirement plan 50% discount on in store lunch 25% discount on in-store purchases Career pathing and advancement Additional employee benefits and perks

Pay:

$21.00 - $22.00 per hour