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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Customer Service Representative at Coryer Staffing Customer Service Representative at Coryer Staffing in QUEENSBURY, New York Posted in 1 day ago.
Type:
full-time Full job description This is an in-person position. No remote candidates will be accepted.
Position Overview:
We are seeking a detail-oriented and dedicated CSR/Payment Processing Specialist on behalf of our great client. In this role, you will be responsible for efficiently processing customer payments and ensuring document compliance within a fast-paced environment focused on delivering exceptional customer service. Proficiency in Microsoft Excel is essential for this position.
Key Responsibilities:
Process customer payments accurately and in a timely manner with regards to customer specific requirements. Ensure compliance with document requirements for contractors. Collaborate effectively with team members to maintain efficient workflow. Utilize Microsoft Excel for data analysis and reporting purposes. Communicate professionally and effectively via Microsoft Teams/Outlook. Maintain a very-high level of attention to detail in all tasks. Have a strong ability to perform customer service in an environment that gets a lot of phone calls.
Qualifications:
High proficiency in Microsoft Excel is required. A test may be requested. Excellent communication skills, both verbal and written. Strong organizational skills with keen attention to detail. Ability to thrive in a team-oriented work environment. Prior experience in customer service is preferred.
Schedule:
Full-time position, Monday through Friday. Option for two days with extended hours, with pay differential.
Salary:
Compensation starts at $20/hr, commensurate with experience.
Benefits:
Competitive pay. Health plan, including Health Savings Account (HSA). 401(k) with matching funds. Dental, vision, and life insurance. Paid time off. Bonus opportunities.
Education and Experience:
High school diploma or equivalent (Preferred). Previous experience in customer service is beneficial.
Job Type:
Full-time Pay:
$20 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Schedule:
8 hour shift Monday to
Friday Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location:
In person