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DELLA Auto Group

Service Advisor

Career Insights for Automotive Customer Service Representative

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$55,948 / year median in New York

+15% projected growth

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Job Description

At DELLA Auto Group, you can expect to work on a team of bright, motivated, and energetic professionals. Our team is collaborative and encourages success amungst each of our members. We work toward a common goal of providing the best service in the industry. SUMMARY If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We are looking for a service advisor to join our team. We provide an excellent working environment.. Come be part of a team determined to be the best in NY!
WHAT WE OFFER
Medical, dental, vision Life & disability provided by group
PTO 401K
with company match
RESPONSIBILITIES
Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend needed maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers
REQUIREMENTS
Proven record of achieving exceptional Customer Satisfaction Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must Above average energy level A desire for a long term career with a growing organization Personal and professional integrity