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Infinite Computing Systems

Customer order support

Career Insights for Customer Service Representative (General)

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Based on New York data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,545 / year median in New York

-21% projected decline

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Job Description

Job Description The role is looking for an administrative/customer support professional. Key responsibilities shown in Fieldglass include managing customer purchase orders and customer accounts, reviewing customer orders against established pricing/terms, resolving order issues, supporting order fulfilment, and communicating with internal and external customers.
Preferred qualifications include:
Experience working with SAP Proficiency with Microsoft Office programs including Word, Excel and Outlook Strong customer-service and communication skills Ability to manage customer purchase orders/accounts and resolve order discrepancies Experience in an administrative or customer-support environment
Pay:
$18.00 - $20.00 per hour
Experience:
customer support : 1 year (Required)
SAP:
1 year (Preferred) Order support: 2 years (Required)
Work Location:
In person