Key Responsibilities:

Order Tracking Communication:

Send daily emails with tracking information for orders shipped the previous day, ensuring customers stay informed and reinforcing trust in our process.

Order Verification:

Verify that purchase order (PO) details match the sales quote (SQ) or sales order (SO); if under SQ, convert to SO accurately to ensure seamless processing and operational excellence.

RMA Management:

Process returns, credits, and rebills (RMAs) efficiently, providing accurate resolutions that reflect our commitment to excellence.

Customer Inquiry Resolution:

Address customer questions about recent orders via email or phone with professionalism and care, strengthening trusted relationships through every interaction.

Call Handling:

Answer incoming customer service calls promptly, directing them to the appropriate Sales Team member to support a collaborative win-together environment.

Sales Team Support:

Respond to the Sales Team's questions, handle their calls, and assist with miscellaneous tasks as needed, fostering teamwork and ensuring seamless operations. Facilitating seamless communication between the sales and operations teams, particularly through in-person interactions involving scheduling, sourcing, and other related activities.

What We're Looking For:

Driven by a genuine passion for helping others, committed to delivering exceptional customer service that exceeds expectations and builds lasting relationships. A collaborative spirit who values collective success and supports both customers and colleagues. An eager learner who embraces opportunities to learn and grow while adapting to diverse responsibilities. A dependable communicator who builds trusted relationships with customers and team members alike. A proactive individual who sets the standard for service and teamwork by leading by example. A detail-focused professional who consistently delivers high-quality results and commits to excellence. Work Life Balance Join our team to make a meaningful impact by supporting customers and empowering our Sales Team, all while living our values every day. If you're ready to excel in a dynamic, team-oriented role, we'd love to hear from you!

Job Type:

Full-time Pay:

$20.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance

Shift:

Day shift Ability to

Commute:

Rome, NY 13441 (Preferred) Ability to

Relocate:

Rome, NY 13441: Relocate before starting work (Preferred)

Work Location:

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