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Customer Support Professional
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Customer Support Professional
Butler Aerospace & Defense
•
Rome, New York
•
CONTRACTOR
Updated 09/14/2026
Job Description
Job Summary
Customer Support Professional
Location:
Rome, NY
Job ID:
73116
Pay Range:
$22-25
Description:
We are seeking a detail-oriented professional to manage customer purchase orders and support demand team.
Key Responsibilities
Pull and manage customer purchase orders for both Aftermarket (AM) and Original Equipment (OE), including any revisions.
Review purchase orders against approved pricing, terms, and conditions.
Provide a strong customer service experience for customers and internal teams.
Preferred Qualifications
Experience working with SAP.
Proficient in Microsoft Office programs (Word, Excel, Outlook).
Proven background in customer service or contract administration.
Attention to detail.
US Citizen
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.
Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodationsbutler.com. ZR
Job and company information not to be copied, shared, scraped, or otherwise disseminated without explicit consent of JSfirm, LLC.
Benefits
- Sick Leave
- 401(k) Plans
- Health Insurance
- Dental Insurance