Mercedes-Benz of Smithtown is seeking a driven BDC Representative to join our customer-focused team in St. James, NY. In this role, you'll handle inbound and outbound calls, emails, and online inquiries to schedule test drives and service appointments, follow up on internet leads, and support sales and service teams. You'll accurately update the CRM, qualify prospects, provide product and appointment information, and ensure every interaction reflects our premium Mercedes-Benz experience. We offer training, advancement opportunities, and a professional, team-oriented environment within a premier Long Island Mercedes-Benz dealership. Responsibilities Manage inbound and outbound sales and service calls, emails, and online inquiries Schedule test drives and service appointments for prospective and existing customers Qualify and nurture internet leads to support sales and service goals Accurately update and maintain customer records in the CRM system Provide basic product and service information to customers Coordinate closely with sales and service teams to ensure smooth handoffs Perform timely follow-up on unsold showroom and internet prospects Meet or exceed daily and monthly contact, appointment, and conversion targets Deliver a professional, brand-consistent Mercedes-Benz customer experience Support special campaigns, events, and promotions as needed Required Skills Customer service Call handling systems CRM software Data entry Automotive product familiarity Lead qualification Appointment scheduling Email and phone communication Time management Basic sales techniques