Overview Elna Magnetics is looking for a dedicated and dynamic Customer Service Representative for our Sales department. We offer a generous benefit package and a great opportunity for work-life balance. If you are ambitious, enjoy learning new things, and desire a career rather than a job, we want to talk to you! We provide standard magnetic cores and accessories as an authorized distributor of several product lines, and through our manufacturing services department, we machine custom products to meet customer specifications. This role position is a vital driver of our customer engagement, primarily responsible for handling our customers on a day-to-day basis (via email or phone call), concerning both new and existing product requirements. The incumbent must have excellent customer service skills and telephone demeanor, as well as strong multitasking capabilities. Duties Quote customer requirements with assistance as required from senior level customer service personnel, engineering and/or the Sales Manager. Respond to customer inquiries about our products and services. Assist customers with stock checks. Enter sales orders based on customer purchase orders. Assist customers with order status. Assist customer with post-order requests, such as shipment tracking information. Process change orders based on customer requests and/or delivery information. Work with Elna's Quality Liaison and the factory as required to correct shipments and/or address product issues and RMA requests. Address customer inquiries soliciting assistance from other members or our organization. Follows-up all customer inquiries in a timely manner to ensure customer satisfaction. May do limited travel to visit established customers and prospects accompanied by other Elna personnel. Contribute to office discussions on matters such as sales topics, order entry, policy and office procedures. Participate in conference calls and/or meetings with customers as required. Perform other duties as assigned in order to meet organizational and customer objectives and business conditions.

Skills & Abilities:

Basic computer operational knowledge. Good working knowledge of the Microsoft Windows operating environment. Strong working knowledge of Microsoft Word and Excel. Must be proficient in Math and Reading skills. Excellent telephone skills. Must be accurate and perform at a high level of quality. Neat and legible handwriting

Education & Experience:

A High School diploma or GED A minimum of one (1) experience in a customer service/sales environment. Additional experience may be substituted for education. The job description describes the principal purpose and main elements of the job. It is a guide to the nature of the main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule of tasks.

We will furnish:

All necessary training to become proficient in the techniques of machining of ferrite and other materials Opportunities for advancement A knowledgeable and dedicated team of employees to work with every day You'll be with us: Full-time Monday through Friday 7:30am - 5:00pm, Friday 8:00am-12:00pm, rotating overtime on Fridays Overtime available, as needed Perks of working at

Elna Magnetics:

Competitive benefit & compensation packages Annual performance evaluations & tenure-based service awards Biweekly company breakfast or lunch Annual Summer Picnic and Holiday Lunch Annual Golf Tournament for charity ...and many more! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Pay:

$22.00 - $28.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Experience:

Customer support: 1 year (Required)

Work Location:

In person