Job Overview The Customer Support Representative works with a wide range of customers to match their specific product needs with correct products. The Customer Support Representative is the first responder and distributor of all incoming calls along with handling all inquiries for customers, distributors and OEM's, both current and new. Additionally, the Customer Support Representative will work closely with inside sales, field sales, engineering, product development, and manufacturing teams to meet a wide range of customer needs for off-the-shelf products. The primary purpose for this role is to support customers with sales and service as it continues to grow as a leader in the flexible packaging and blown film industries. The Customer Support Representative will be responsible for data entry in relation to customers, orders and products using relevant industry knowledge, experience, and a proven ability to creatively and confidently convey the added value of products and services to prospective customers. Duties First responder and distributor for all incoming calls Meet customers' needs with respect to responsiveness, clarity and accuracy through all aspects of order management Assist with maintenance of database for current and prospective customers Prepare cost estimate and recommended product pricing within acceptable profit margin ranges as communicated by management for standard/catalog requests Provide formal product quotes to customers that may include pictures, illustrations, and drawings to promote product advantages Perform quote follow-up on a weekly basis to win the sale or document reasons of a loss for further analysis Proactively assess, clarify, and validate customer satisfaction on an ongoing basis to improve customer experience Coordinate the involvement of company personnel, including technical sales, inside sales, planning, engineering, product development, and manufacturing teams, to assist in the sales process and lead generation activities Have a complete and comprehensive understanding of all company products and services available including the appropriate application of same to meet customer needs Perform other related duties as assigned Ensure that all company safety policies are being followed Requirements Minimum 1-2 years of experience in data entry, customer service Demonstrated proficiency in Microsoft Windows, Outlook, Word, PowerPoint, and Excel Experience with ERP system (NetSuite, Syteline, etc) a plus Speak and/or read Spanish a plus

Job Type:

Full-time Pay:

$24.00

•$25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Can you work Mon

•Fri, 8am

•5pm? Ability to

Commute:

Savannah, NY 13146 (Preferred)

Work Location:

In person