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SF
Scarsdale Ford
Service Advisor
Career Insights for Automotive Customer Service Representative
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Based on New York data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$55,948 / year median in New York
+15% projected growth
Job Description
An Automotive Service Writer / Advisor is a mid-level position that entails identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Customer service also plays an important part in this role, since you will be communicating with clients to understand the issue with their automobile. Listen to customers' account of issues and symptoms to better understand what the problem is Perform inspections to narrow down what the cause of the problem may be Verify warranty, insurance or contract coverage for service Calculate and provide customer with an estimate of these expenses for resolving the problem Explain process to clients so they understand what to expect and when their automotive will be repaired Record information gathered from each visit in appropriate database Draft order for repair with all information that has been gathered outlined clearly Work with supervisors, technicians and the rest of team to provide a positive and expedient resolution for customers