Customer Service Associate Sanico - 3.0 Syracuse, NY Job Details Full-time $17.50 - $21.00 an hour 1 day ago Qualifications Retail customer service procedures Phone communication High school diploma or GED Driver's License Desktop applications Productivity software Full Job Description

CUSTOMER SERVICE & SALES SUPPORT ASSOCIATE

(on-site) Sanico, Syracuse, NY

COMPANY PROFILE

Sanico is a wholesale distributor of janitorial supplies & professional cleaning equipment servicing Greater Syracuse and Central New York. We are looking for a motivated, fast learner to join our growing Syracuse Branch team as a Customer Service & Sales Support Associate .

JOB DESCRIPTION

Working collaboratively with branch staff, and under the direction of the Syracuse Branch Manager, the CS/SS Associate serves an important customer-facing role both on the phone an in-person. They sit at the front door of the organization and work closely with customers to facilitate their needs. Qualified applicants will have strong in-person and telephone communication skills and be able to multi-task in a fast-paced office environment. The position also requires frequent internal communication with back office and warehouse staff, as well as administrative support for Sanico management and field sales representativessuch tasks as order entry, customer billing, and cash management. Daily responsibilities include, but not limited to:

CUSTOMER SERVICE

takes incoming calls without hesitation......addresses customer requests in a professional, courteous manner......re-directs customers as needed. greets, assists walk-in customers, facilitates point-of-sale transactions, creates pleasant experience for customers. process payment/POS transactions

SALES SUPPORT

takes incoming calls from field sales reps sales order entry quote generation gather documentation (SDS, Product Info, etc.) tracking of open & incomplete shipments/orders Constant interaction with company ERP system (ACUMATICA) Occasional clean up and organization of show room, restrooms

Required Qualifications, Skills & Attributes:

Positive. Professional. Punctual. Attention to detail. Vigilant Accuracy. High School Diploma/GED required 1-2 years of non-retail counter sales & customer service experience Experience with a fast-paced work environment, can multi-task Good interpersonal and communication skills Experience with Microsoft Office applications Has own transportation, active driver's license required On rare occasion may require lifting up to 25 lbs.

Job Type:

In-person, Full-time, Hourly, Benefit-eligible Shift:

Monday-Friday 8:00-4:30pm

Location:

Sanico Syracuse Branch, 327

Wavel St, Syracuse, NY Wage:

$17.50-$21.00 per hour Offered compensation: $17.50/hr - $21/hr Experience and License Requirements Acumatica (optional) Counter Sales Customer Service (optional) Driver's License Front Office Reception Microsoft Office (optional) mogging (optional) Order Entry (optional) Showroom Sales (optional)