Customer Service Representative Overhead Door Company of Greater Syracuse Syracuse, NY 13206•

In-Person Position Pay:

$18•21 per hour, based on qualifications and experience

Schedule:

Monday•Friday, 8:30 AM•5:00 PM (½ hour unpaid lunch) About Us Overhead Door Company of Greater Syracuse, a division of Heritage Overhead Door Companies, Inc., is a leading provider of residential and commercial garage door products and services in Central New York. We're known for our quality products, trusted name, and exceptional customer service. We are seeking a reliable and organized Customer Service Representative to join our in-office team in Syracuse. Position Summary The Customer Service Representative is the first point of contact for our customers and plays a vital role in supporting sales, service scheduling, parts counter activity, and clerical operations. This is a full-time, in-person position that requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Responsibilities Answer and route incoming phone calls; resolve basic inquiries or forward messages. Take service requests and create work orders in company software. Schedule estimate appointments for residential customers. Greet walk-in customers and assist with counter sales of parts and accessories. Process payments (cash, check, credit card) for sales and services. Respond to customer inquiries via email or telephone. Proactively communicate order status and updates to customers. Call customers to schedule installations and service visits. Locate field staff as needed to relay messages or updates. Perform data entry for service, sales, inventory, and invoicing tasks. Track inventory and enter data related to stock levels and parts. File customer records, invoices, and receipts accurately. Prepare outgoing mail; occasionally run local errands (e.g., post office). Keep the office and showroom clean and organized. Provide general clerical support to all staff as directed. Qualifications High school diploma or equivalent Experience in customer service, office administration, or clerical support Strong multitasking and organizational skills Proficiency in Microsoft Office; QuickBooks experience is a plus Clear verbal and written communication skills Ability to operate common office equipment Familiarity with Central New York geography is helpful Reliable transportation and valid NYS driver's license Ability to work independently and occasionally close the office alone Must pass a pre-employment drug test and physical Benefits Health Insurance 401(k) with Company Matching Life Insurance Vacation Time Sick Time / PTO Holiday Pay Short Term Disability Why Join Us? Stable, well-known company with a great reputation Opportunities to grow with the company Work that makes a visible impact on the customer experience To apply , submit your resume through Indeed or stop by our office to fill out an application in person.

Pay:

$18.00•$21.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Health insurance Life insurance Paid time off Application Question(s): This position frequently requires handling incoming phone calls, helping walk-in customers, responding to emails, and completing data entry, sometimes at the same time. Are you comfortable working in this type of environment?

Experience:

customer service, office administration, or clerical support: 1 year (Preferred) Ability to

Commute:

Syracuse, NY 13206 (Preferred)

Work Location:

In person