We are looking for a Customer Service Representative to support daily customer interactions and ensure a positive service experience for clients in Syracuse, New York. This Long-term Contract position is ideal for someone who is comfortable handling high-volume communication, resolving questions efficiently, and entering order information accurately. The role requires strong attention to detail, professionalism on every call, and the ability to balance service quality with productivity.

Responsibilities:

• Respond to incoming customer calls with professionalism, providing timely assistance and clear information.
• Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers.
• Process customer orders accurately and enter required information into company systems with close attention to detail.
• Address service-related questions, resolve routine concerns, and escalate more complex issues when appropriate.
• Maintain complete and accurate records of customer interactions, requests, and order activity.
• Support call center operations by managing a steady volume of inquiries while meeting service expectations.
• Communicate clearly across phone-based interactions to ensure customers understand next steps and available solutions.