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Trinity Health

Customer Service Representative - Emergency Department

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,545 / year median in New York

-21% projected decline

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Job Description

  • Employment Type:
  • Full time
  • Shift:
  • Day Shift
  • Description:
Evening/Night Shift Mission:
We, St Joseph's Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
Vision:
To be world-renowned for passionate patient care and outstanding clinical outcomes.
Core Values:
In the spirit of good _Stewardship,_ we heal by practicing _Justice_ in fostering right relationships to promote common good, _Reverence_ in honoring the dignity of every person, _Excellence_ in expecting the best of ourselves and others; _Integrity_ in being faithful to who we say we are.
POSITION SUMMARY
Services and maintains the needs of their customer service base. Receives and responds to inquiries and provides appropriate follow through and response. Orchestrates and meets the needs of their customer group.
EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE
Business school desired. Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.
PHYSICAL DEMANDS
Sedentary work: standing, walking and sitting for prolonged periods of time - repetitive motion of hands, fingers and wrists.
WORK CONTACT GROUP
All services, employees, medical staff, patients, visitors, vendors, and various regulatory and professional agencies. Primary Role Responsibilities
  • Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, fax, etc.
  • Adheres to established network policy and procedures related to job functions.
  • Performs data entry with a working knowledge of the unit specific computer systems, Eclipses, Lawson, Midas, etc.
  • Demonstrates accuracy when performing the primary job function.
  • Abides by established Personnel Policies and Procedures.
  • Has knowledge of HIPAA rules and regulations and abides by the same.
Professional and Staff Development:
  • Participates and or assists with the orientation of new or existing staff.
  • Participates in Staff and Employee meetings.
  • Participates in voluntary and required in-service and education programs.
  • Participates in Performance Improvement by identifying areas needing improvement.
Pay Range:
$17.25 - $21.25 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
  • Our Commitment
  • Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.
By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

Benefits

  • Professional Development
  • Dental Insurance