A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Victor, NY Job Details Full-time $40,000 - $53,000 a year 7 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer records maintenance Managing customer accounts Customer relationship building Phone communication Identifying new business opportunities Networking through cold outreach Account development Mid-level Managing clients in a customer support role Business development B2B business model Customer engagement Phone canvassing Initial Contact (sales skills) B2B Prospecting Client acquisition Client growth strategy Customer information system software Account management Customer interaction during outreach Communication skills Sales follow-up Client interaction via phone calls Customer data entry Full Job Description EWASTE+, a leader in the electronics recycling industry, is seeking a Customer Service Representative. We are looking for a proactive, relationship-driven Customer Service Representative to own and grow an established portfolio of EWASTE+ customers. This role is centered on keeping customers engaged, booking their recycling and IT asset projects, uncovering additional needs, and making sure EWASTE+ remains a trusted long-term partner. Most of your time will be spent working with existing customers and developing those relationships, with occasional prospecting and reactivation outreach when opportunities arise. This is a great role for someone who enjoys customer interaction, stays organized, and likes finding ways to grow business from relationships they already own. Why Join Us?
Work Life Balance:
Monday through Friday 7:30-4:00 schedule, 40 hours a week!
Fast Growth:
Join a company that is expanding quickly and creating opportunities for people who want to grow with it.
Meaningful Work:
Help organizations protect sensitive data, responsibly recycle technology, and reduce environmental impact.
Challenge & Ownership:
We value people who want responsibility, measurable goals, and the opportunity to make an impact.
Career Development:
Learn a unique industry, sharpen your commercial skills, and build a path for continued advancement. Key Responsibilities Manage and develop an assigned portfolio of existing EWASTE+ customers. Stay proactively connected with customers, book pickups and projects, and help them plan for upcoming recycling and IT asset needs. Look for opportunities to expand relationships through additional services, locations, projects, and recurring programs. Conduct outbound calling and follow-up with existing customers, dormant accounts, warm opportunities, and selected cold prospects when appropriate. Provide responsive, professional support while partnering with internal teams to deliver a strong customer experience. Maintain accurate customer information, follow-up, and opportunities in the CRM. Participate in account reviews, team meetings, and growth initiatives.
What We're Looking For:
A strong relationship builder who enjoys working with customers and earning trust over time. Proactive and commercially curious; you naturally look for ways to help customers and grow relationships. Comfortable on the phone and willing to make outbound calls when needed. Highly organized, dependable, and able to manage multiple customer needs and follow-ups. Goal-oriented and comfortable being accountable for business results. Strong verbal and written communication skills. Experience in account management, customer success, inside sales, B2B customer service, or a related role is preferred. Perks of the Job A stable schedule The chance to work with an innovative company committed to environmental impact. Opportunities to grow your skills in a rapidly expanding industry. Paid time off 401(k) matching Dental insurance Health insurance Vision insurance Life insurance,
Short Term Disability Company Paid Basic Life Insurance & Long Term Disability Pay:
$40,000 - $53,000 per year including variable incentive
