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Elite Medical Supply of New York, LLC
Durable Medical Equipment Order Processor/Customer Service Specialist
Career Insights for Customer Service Representative (General)
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Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Elite Medical Supply in West Seneca, NY has a full-time opening for a Durable Medical Equipment Order Processor/Customer Service Specialist. This position involves the processing of incoming orders for supplying durable medical equipment to patients, as well as fitting some patients with our products. This position requires the specialist to possess a high attention to detail. Qualified applicants must have the ability to thrive in a team environment while maintaining a high level of quality and accuracy. The order processor is responsible for reviewing documents for each transaction for accuracy/completeness and entering the transaction into the system with care. Ideal candidates will offer excellent customer service to our clients. Must have exceptional phone and communication skills. Computer skills such as Office 365 (Excel very helpful), and familiarity with Brightree is ideal but not required. Ability to multi-task while promoting a positive attitude is a necessity. Durable medical equipment knowledge and understanding of insurance verification is a plus. We offer great benefits that include fully paid health insurance as well as dental, disability, and life insurances. We also offer a competitive 401(k). The position is a full-time position, Monday - Friday and is an immediate appointment.