Type:

full-time

Job Description:

B2B Customer Service | Full-Time | Monday-Friday, 8:30 AM-5:00 PM | Westbury, NY | In-Person $21.00 per hour + Monythly Incentive Opportunities About Corporate Coffee Systems Corporate Coffee Systems is a locally based, family-owned company that has been serving businesses throughout the New York metropolitan area for more than 40 years. What started with office coffee has grown into a full-service workplace refreshment company providing coffee, pantry, water and ice, micro market, and other workplace solutions to thousands of businesses throughout the Tri-State area. With approximately 70 employees, our Westbury headquarters, and a Manhattan showroom, we are large enough to offer opportunity and stability while still maintaining the feel of a close-knit company where people know each other and individual contributions matter. As we continue to grow, we are looking for a Client Care & Order Processing Representative to join our team and provide day-to-day support to our existing business customers. About the Role This is an office-based B2B customer service position supporting companies that already use Corporate Coffee Systems for their workplace refreshment needs. You will spend much of your day speaking with customers by phone and email, taking and processing orders, answering account questions, following up on requests, and helping resolve service issues. You will also get to know your customers and identify additional products or services that may better meet their needs. This is not a retail or cold-calling position. You will be working with existing business customers and building ongoing relationships with the people who manage their office coffee, pantry, water, and other workplace programs. What You'll Do Answer incoming calls and assist existing business customers with orders, questions, and account needs Take customer orders by phone and email and enter them accurately into our system Process and manage customer orders from entry through fulfillment Track order status and follow up on open or pending requests Respond to questions regarding products, deliveries, account information, and service Resolve customer concerns promptly and professionally Coordinate with Operations, Delivery, Sales, and other departments to make sure customer needs are addressed Build strong relationships with customers and become familiar with their ongoing needs Identify opportunities to recommend additional products or services to existing customers Maintain accurate customer, order, and account information Follow up on outstanding requests and make sure nothing falls through the cracks Support Account Managers with day-to-day customer and account needs What We're Looking For 1+ year of office-based customer service, order processing, account support, or inside sales experience preferred Experience taking and processing customer orders by phone and email B2B customer service experience is a plus Experience in distribution, food service, office supply, workplace services, or a similar industry is a plus Strong phone and customer service skills Strong organizational skills and attention to detail Ability to manage multiple customer requests, orders, and priorities throughout the day Comfortable recommending additional products or services when appropriate Strong written and verbal communication skills Proficiency with Microsoft Office, including Outlook and Excel Comfortable learning and working in order entry and customer account systems Dependable, professional, and able to follow through on open items Positive, team-oriented attitude and willingness to help where needed High school diploma or equivalent Why Join CCS? You'll be joining an established local company with more than four decades in business and a team that works together to serve some of the leading workplaces throughout the New York metropolitan area.

We offer:

$21.00 per hour Monthly commission and incentive opportunities Medical insurance Dental and vision insurance Disability and life insurance 401(k) with company match Paid time off Paid holidays and Flex Days Summer Friday hours Employee discounts on company products Employee recognition programs and company events Free on-site parking Monday-Friday schedule with no weekends A stable, team-oriented work environment And, of course, plenty of coffee!

Job Type:

Full-time Schedule:

Monday-Friday, 8:30 AM-5:00

PM Work Location:

In person - Westbury, NY Corporate Coffee Systems is an Equal Opportunity Employer. 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