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Robert Half

Customer Service AP Clerk

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Based on New York data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,545 / year median in New York

-21% projected decline

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Job Description

We are looking for a Customer Service Clerk to join a team in New York on a contract basis with the potential for a permanent position. This position combines customer-facing support with accounts payable activities, making it ideal for someone who is comfortable handling payment-related questions, processing invoices, and keeping records accurate.
Responsibilities:
  • Respond to customer inquiries related to billing, payments, and account activity with professionalism and accuracy.
  • Review and process invoices in a timely manner while maintaining organized financial documentation.
  • Apply and reconcile credit card payments to ensure account records are current and correct.
  • Coordinate with internal teams to resolve discrepancies involving invoices, payment posting, or customer accounts.
  • Maintain detailed records of transactions, communications, and payment activity for reporting and audit readiness.
  • Support daily accounts payable tasks and assist with related administrative duties as assigned.