Bilingual (Spanish) Participant Support Specialist - Call Center

Bilingual (Spanish) Participant Support Specialist - Call Center P&A Group Job Category Customer Service Overview Description Our Bilingual (Spanish) Participant Support Specialists are often the primary contact many of our customers and participants have with P&A. This means the Participant Support Specialist role is key to our success as an organization. •Remote training offered! Full & part time positions available! Duties include but are not limited to: Answer incoming calls, interpret caller's question/problem and provide resolutions, researching solutions. Provide guidance and resources on plan terms/content and eligibility in compliance with applicable regulations. Maintain data protection, privacy, security and maintain HIPAA compliance for participants and clients. Follow up with participants or administrators via phone or email to resolve open issues. Be logged into phones and chat software and available to take chats at all times. On chats always using excellent spelling and grammar. Log all calls and chats in Flex Connect. Complete all required documentation.

Qualifications:

High School Diploma or equivalent. Experience in a customer service or a Call Center setting is a plus. Strong proactive problem-solving and troubleshooting skills. Demonstrated ability to effectively manage multiple priorities. Self-starter with the ability to work independently in a fast-paced environment with critical deadlines. Strong attention to detail.

Benefits:

Health Insurance (100% fully paid employee coverage) Medical Expense Reimbursement Account that covers almost all of your out-of-pocket medical costs Dental Insurance (100% fully paid employee coverage) Vision Insurance Free Downtown Parking or Free Monthly Commuter Pass Short Term & Long Term Disability (100% Employer Paid) Employer Matching 401(k) Plan Casual Dress Environment (We want you to be comfortable, too!) And so much more!

An Equal Opportunity Employer Job Types:

Full-time, Part-time Pay:

From $16.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Vision insurance

Shift:

8 hour shift Day shift Weekly day range: Monday to Friday Work setting: In-person Ability to commute/relocate:

Williamsville, NY:

Reliably commute or planning to relocate before starting work (Required)

Work Location:

In person