WNY & CNY

area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including: Medical, Dental, Life and AD&D Insurance Flexible work schedules Pre-Tax & Roth 401(k) plan with company match Health Spending Accounts with company contribution & Flexible Spending Accounts Company Paid Short-term & Long-term disability Paid time off Tuition reimbursement & company-paid training programs

FREE AAA

membership & travel / product discounts Paid Volunteer Time Off Job Responsibilities 35%

Customers Helped:

Efficiently assist customers through a variety of touchpoints including work activities, walk-ins, & phone calls. Ensure customer needs are met promptly & effectively and proactively address & resolve any issues by offering solutions tailored to their specific situations. Strive to resolve inquiries during the first interaction to enhance customer satisfaction. 30%

Answer Rate:

Maintain and/or exceed outlined expectations for phone queue availability to ensure customers are assisted in a timely manner. 25%

Quality:

Ensure each customer is properly verified to maintain privacy & security standards. Accurately documents all interactions and transactions related to policies, customers, carriers, and third-party touchpoints. Ensure clarity and completeness in all records. Attach all email & policy paperwork communications to the relevant policy in the appropriate system, ensuring easy access and traceability. Consistently demonstrate AAA Core Values in every interaction, fostering trust and reliability. Deliver an exceptional Member experience by addressing customer needs promptly, professionally, and empathetically. 10%

New Members:

Offer a Club focused sales approach & continuously promote all Club products/services. Effectively sell AAA memberships to meet/exceed outlined expectations. Job Specific Requirements Responsible to obtain and maintain the required license or certification in an active status Able to display working knowledge of carrier offerings, processes, and requirements Ability to work evenings, weekends, & events as required by business need/Leadership directive Working knowledge of computer software and ability to effectively navigate multiple systems Ability to operate independently and display proficiency in minimization of errors & problem solving Must be able to resolve problems and work under pressure to diffuse member concerns Work under pressure during periods of high volume Ability to multitask in various areas of insurance sales and service Physical Requirements Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time Must be able to lift, carry, push, pull a maximum of 30 lbs Starting pay range: $21/hr - $25/hr This position does not offer visa sponsorship now or in the future. Experience Preferred Prior sales/customer service and/or insurance experience. Education Required High School or better Licenses & Certifications Preferred NYS P&C Insurance Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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