We are a busy, growing e-commerce company looking for a confident and motivated Sales & Customer Service Representative to join our team at our office in Woodstock, NY. This is a full-time, fully in-person position. The selected candidate must be available to work from our Woodstock office Monday through Friday from 9:00 a.m. to 5:30 p.m. Remote and hybrid work are not available for this role. This position combines sales, customer service, and order management. You will work one-on-one with customers to create custom clothing labels, patches, and other apparel accessories. You will guide customers through the ordering process, provide recommendations and pricing, follow up on sales opportunities, and help ensure each order moves smoothly from the initial inquiry through production. This is not a cold-calling position. Our customers contact us because they are interested in our products. Your role is to understand their needs, provide knowledgeable guidance, and turn inquiries into successful orders. This is a fast-paced, team-oriented office environment. The ideal candidate is organized, dependable, comfortable managing multiple priorities, and willing to step in wherever needed to support the team.

Responsibilities:

Respond to customer emails, phone calls, and live-chat inquiries Provide product recommendations and accurate price quotes Process customer orders and assist customers throughout the ordering process Follow up on sales leads and open quotes Help customers navigate our websites and understand product options Communicate order details with our overseas manufacturing teams Manage multiple open orders, quotes, and customer inquiries at the same time Address customer concerns professionally and work toward effective resolutions Maintain accurate order notes and customer records Work closely with our in-office team to keep orders moving smoothly Assist team members and contribute wherever support is needed

Qualifications:

Minimum of two years of sales experience and/or four years of customer service experience Strong written and verbal communication skills Excellent organization and time-management skills Ability to prioritize tasks and follow through in a fast-paced environment Ability to learn new products, processes, and software quickly Professional email-writing and phone etiquette Strong attention to detail Positive, team-oriented attitude Ability to accept feedback and apply it to future work Reliable transportation to and from our Woodstock office Ability to work in person at our Woodstock office Monday through Friday from 9:00 a.m. to 5:30 p.m. Experience with artwork files, print media, custom products, or e-commerce is helpful but not required. Experience handling customer concerns and de-escalating difficult situations is also a plus. We are looking for someone who is eager to learn all aspects of the business and interested in growing with the company. The right candidate will enjoy staying busy, building customer relationships, contributing to sales goals, and working closely with a small, collaborative team. Please note that this position is entirely office-based in Woodstock, NY. It is not eligible for remote or hybrid work. To apply, please submit your resume and a brief cover letter explaining why you believe this position would be a good fit. We look forward to hearing from you.

Job Type:

Full-time Pay:

$19.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Required)

Work Location:

In person