A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Akron, OH Job Details Full-time $15 - $18 an hour 3 hours ago Qualifications Computer operation Cash register operations Attention to detail Multi-line phone systems Dealership experience Full Job Description Receptionist/Cashier - Collision Center Montrose Ford Collision Center is seeking a friendly, organized, and customer-focused Full-Time Receptionist/Cashier to join our Collision Center team. This position plays an important role in creating a positive customer experience while supporting the daily administrative and cashiering needs of the department. Responsibilities Greet and assist customers in a professional, friendly, and welcoming manner Answer and direct incoming phone calls and assist customers with questions Receive customer payments and accurately process cash, checks, and credit/debit card transactions Provide receipts and ensure all transactions are properly documented Assist with customer check-in and check-out processes Follow up with customers regarding repairs, appointments, estimates, vehicle status, and other service-related needs Communicate with customers regarding completion times and vehicle pickup Maintain accurate customer and payment records Coordinate with Collision Center staff, technicians, insurance representatives, and other departments as needed Assist with scheduling appointments and other administrative tasks Handle customer concerns and questions professionally, escalating issues when appropriate Maintain a clean, organized, and professional reception and cashier area Perform other customer service and administrative duties as assigned Qualifications Previous customer service, receptionist, cashier, automotive, or dealership experience preferred Excellent communication and interpersonal skills Professional, friendly, and positive attitude Strong attention to detail and accuracy when handling payments and customer information Comfortable answering multiple phone calls and assisting customers in a busy environment Ability to multitask, prioritize responsibilities, and stay organized Basic computer skills and ability to learn dealership software Dependable, punctual, and able to work effectively as part of a team Professional appearance and commitment to providing exceptional customer service
Position Details Position:
Full-Time Receptionist/Cashier -
Collision Center Location:
Montrose Ford Collision Center Schedule:
Full-Time Department:
Collision Center What We're Looking For The ideal candidate is someone who enjoys working with people, is comfortable in a fast-paced environment, and takes pride in providing excellent customer service. This person will be a key point of contact for Collision Center customers and should represent Montrose Ford with professionalism, courtesy, and a helpful attitude.
Pay:
$15.00 - $18.00 per hour Expected hours: 40.0 per week
