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GF
GenFed Financial Credit Union
Service/Call Center Representative
Entry-Level JobVerifiedNo experience needed
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Scorecard
Based on Ohio data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$36,577 / year median in Ohio
-6% projected decline
Job Description
GenFed Financial Credit Union is looking for Call Center Representatives to assist our current and potential members with their financial needs/account inquiries. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Identify members' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to offer additional products when they arise Build sustainable relationships and engage members by taking the time to give exemplary service Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree Please complete the following assessment:https://genfedfinancial.asmt.app/a/sc/service-center-new. You will need to copy and paste the link into a browser to complete. Once we've received a completed assessment and resume, your application will be considered complete.