A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Solutions Representative Design Engineering, Inc. (DEI) - Avon Lake, OH Full-Time | Monday-Friday | 7:30 AM-4:00 PM 100% In-Person Position - No Remote or Hybrid Option About the Position Design Engineering, Inc. (DEI) is looking for a dependable, detail-oriented Customer Solutions Representative to join our team in Avon Lake, Ohio. This is a full-time, in-person customer service and order processing position. You'll work directly with our customers and internal teams to process orders, answer questions, coordinate shipments, and help ensure our customers receive the level of service they expect from DEI. Strong computer skills are a must. Previous experience working with
EDI, ERP
systems, order entry, or similar business software is helpful, but not required—we are willing to train the right person. Microsoft Dynamics experience a plus. If you're organized, comfortable working on a computer throughout the day, enjoy helping customers, and pay close attention to details, we'd like to hear from you. Schedule Monday through Friday, 7:30 AM-4:00 PM This position is 100% in-person at our Avon Lake, Ohio facility. Remote and hybrid work are not available for this position. What You'll Do Receive and process customer purchase orders submitted through email, EDI, and our website Enter and manage sales orders in our ERP system Review orders for accuracy, including pricing, shipping methods, addresses, and requested ship dates Communicate with customers regarding product availability, pricing, order status, and shipping Coordinate with our Shipping Department to help ensure orders are delivered on time Track backordered products and release orders as inventory becomes available Assist with domestic and international orders, including coordinating with freight forwarders Maintain accurate customer contact, billing, and shipping information Generate and transmit customer invoices after orders ship Generate sales reports for our inside and outside sales teams Assist with customer payments by credit card, wire transfer, and other approved payment methods Respond to customers by phone, email, and web chat Provide occasional backup support for our receptionist Learn our product line to assist with general customer questions What We're Looking For Strong computer skills are required Comfortable working with Microsoft Office, including Outlook, Word, and Excel Previous ERP or order-entry system experience is a plus. EDI experience or familiarity is a plus, but not required Strong customer service and telephone skills Clear and professional verbal and written communication Excellent attention to detail, particularly when working with numbers, pricing, and order information Good organizational and time-management skills Ability to manage multiple priorities in a fast-paced environment Dependable, team-oriented attitude High school diploma, GED, or equivalent Previous customer service, office, order processing, distribution, or warehouse-related experience is helpful About Design Engineering, Inc. For more than 30 years, Design Engineering, Inc. (DEI) has developed innovative heat and sound control solutions for the automotive aftermarket and beyond. What started in the high-performance automotive market has expanded into powersports, marine, audio, and other markets. We are a family-owned company based in Avon Lake, Ohio, and believe that taking care of our employees and our customers is key to our continued success. Benefits DEI offers a competitive benefits package that includes: Medical, dental, vision, and life insurance 401(k) matching program Profit sharing Paid time off Monday-Friday daytime schedule Stable, family-owned company environment If you're looking for a full-time position where you can put your computer, organizational, and customer service skills to work as part of a growing team, we encourage you to apply.
