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HI
Heinen’s, Inc
Front End Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Ohio data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$41,856 / year median in Ohio
-14% projected decline
Job Description
up to 22 hours, looking for evening and weekend availability.
- Opportunity for promotion
Company Overview:
Founded in 1929, Heinen s is a premier grocery store chain noted for its quality products and outstanding customer service. Heinen s has now welcomed the fourth generation of owners into the company, which operates 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one food production plant, and a corporate office (all located in Warrensville Heights, Ohio). Culturally, we are an associate-first company that emphasizes quality of life for every associate within the organization. We offer this through a competitive compensation package, professional development and leadership opportunities, paid time off, and balanced work schedules. Retail Professional- Heinen s
Diamond Difference Standards:
As an associate of Heinen s there are key components to learn, implement and master. Each of these are integral to the Heinen s Brand and to your success. These are simple behaviors that help distinguish us as the premier supermarket in Northeast Ohio and Chicago. Professional Appearance- Ensure you present yourself, your team, your products and your department in support of our Brand. Acknowledge
- Acknowledge customers with a smile and eye contact. Evaluate
- Develop the habit of evaluating store conditions on a continuous basis using our 5-Step QCSSS (Quality, Cleanliness, Stock Levels, Signage, and Serviceable) for excellence. Thank
- Thank each other for a job well done to reinforce positive behaviors and attitudes to support your team. Engage
- Engage customers when appropriate.