A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Blue Ash, OH Job Details Full-time 4 hours ago Qualifications Live chat Email customer support Texting/chatbox tools Customer returns handling Phone communication Customer order taking Logistics customer service E-commerce Managing clients in a customer support role Organizational skills Customer support Logistics order management Order issue resolution Communication skills Email support Entry level Full Job Description About OWC Other World Computing, Inc. (OWC) is a prominent innovator in computing solutions, providing businesses, creative professionals, and tech enthusiasts with high-performance storage, memory, and connectivity products. Since 1988, we have been committed to quality, reliability, and sustainability, offering cutting-edge upgrades and accessories that maximize technology investments and enhance productivity. With a focus on customer satisfaction and eco-friendly initiatives, OWC empowers users to push the boundaries of creativity and performance, delivering the tools they need to achieve more.
Job Title:
ITAD Customer Experience Specialist Department:
ITAD Reports To:
ITAD Manager Job Summary The ITAD Customer Experience Specialist delivers exceptional support to customers across multiple channels, including phone, email, live chat, and eCommerce platforms. This role manages customer inquiries, order-related issues, and overall customer satisfaction. The position serves as a primary point of contact for ITAD customers and helps ensure a seamless buying and selling experience. Essential Duties & Responsibilities Customer Service & Support Respond to customer inquiries via phone, email, and live chat. Provide information regarding products, services, orders, returns, and account concerns. Resolve customer issues and escalate complex matters when necessary. Performs other duties assigned by management. eCommerce & Order Management Process and manage customer orders through internal systems. Monitor order status and coordinate with internal teams to resolve fulfillment issues. Assist with returns, exchanges, shipping concerns, and customer claims. Core Competencies Customer focus Communication skills Organization Data accuracy Problem solving eCommerce operations Multitasking
